For Online Orders Only:

At Rudy Project South Africa, we want you to feel completely confident when purchasing our premium eyewear and helmets. That’s why we’ve introduced our 10-Day Satisfied or Exchange Program—so you can try your purchase in the comfort of your own home without worry.

How It Works

1. Try It at Home: Once your Rudy Project product arrives, take up to 10 days to try it out. If you're not completely satisfied with the fit, style, or feel, you can exchange it for a different product.
2. Request an Exchange: If you decide to exchange your item:
   • Contact our team within 10 days of receiving your purchase.
   • Let us know which product you’d like to exchange it for.
3. Prepare Your Product for Return:
   • Ensure the item is in the same condition as you received it.
   • Return it in the original packaging, including all accessories, manuals, and tags.
4. Hassle-Free Shipping: Rudy Project South Africa will cover the shipping cost for both the return and the replacement product—no hidden fees or extra charges.
5. After the Exchange: Any additional exchanges beyond the first one will be at the customer's expense for both return and replacement shipping costs.

Terms & Conditions

• The program is valid for 10 days from the date you receive your purchase.
• Exchanges are subject to product availability.
• Returned items must be unused, in the same condition as received, and include all original packaging and components.
• Once the product has been returned it will go under inspection to make sure it's in a suitable condition to be returned into stock.

How to Start Your Exchange

Email us at hello@rudyprojectsa.co.za.

Provide your order number, reason for the exchange, and the details of the product you’d like instead. We’ll guide you through the process and send you a prepaid return shipping label.

Questions?

For any inquiries, contact our support team at hello@rudyprojectsa.co.za. We’re here to help!